Shipping & Returns

Last updated: November 11, 2026

Order Processing

Orders are prepared for shipment within 2–3 business days. Processing time is separate from carrier transit time. During launches, holidays or unusually busy periods, preparation may take longer; any known delay will be communicated when possible.

Shipping and Tracking

Available shipping methods, delivery estimates and charges are shown at checkout. Orders may ship through USPS, UPS or FedEx. Once an order ships, tracking information will be sent to the email address used at checkout.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address. Please contact us immediately if an address needs to be corrected. We cannot guarantee changes after an order has entered processing and are not responsible for delays or losses caused by an incorrect or incomplete address.

Carrier Delays

Delivery dates are estimates and are not guaranteed. IRIECO is not responsible for carrier delays, weather disruptions or other events outside our control. If tracking shows a delivery problem, contact the carrier first and then use our Contact page if additional help is needed.

Returns and Exchanges

Unused items in their original condition and packaging may be returned or exchanged within 30 days of delivery. Proof of purchase is required. Please contact us before sending an item back so we can provide return instructions. Unauthorized returns may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective or incorrect. Original shipping charges are non-refundable.

Refunds

Approved refunds are issued to the original payment method after the returned item is received and inspected. The time required for the credit to appear depends on the customer’s bank or card issuer.

Damaged, Defective or Incorrect Items

Contact us within 5 business days of delivery and include the order number plus clear photographs of the item and packaging. We will review the issue and provide the appropriate next steps.

Non-Returnable Items

Final-sale items, gift cards, personalized products and items that have been used, altered or damaged after delivery are not eligible for return or exchange unless required by law.

Questions

Use the Contact page or email duttyfootandmore@gmail.com before returning an item.